Verizon Call Forwarding: A Complete Guide

Verizon Call Forwarding is a feature that allows you to redirect incoming calls from your Verizon phone number to another number of your choice. This feature is useful when you are unavailable to answer calls, traveling, or need to route calls to another device or person. This guide provides a comprehensive overview of Verizon Call Forwarding, including setup instructions, types of call forwarding, and troubleshooting tips.

What is Verizon Call Forwarding?

Call Forwarding is a service that lets Verizon users redirect their calls to another phone number, such as a mobile phone, landline, or voicemail. This feature ensures you never miss important calls, regardless of your location or device availability.

Types of Verizon Call Forwarding

Verizon offers several call forwarding options to meet different needs:

1. Unconditional Call Forwarding

Redirects all incoming calls to another number without ringing your Verizon phone.

2. Conditional Call Forwarding

Redirects calls only under certain conditions, such as:

• When your line is busy.
• When there’s no answer.
• When your phone is unreachable.

3. No Answer/Busy Transfer

Redirects calls to a designated number when the call is not answered or if your line is busy.

4. Selective Call Forwarding

Allows you to forward calls from specific numbers only.

How to Set Up Verizon Call Forwarding

Setting up Verizon Call Forwarding is simple. Follow the steps below for different types of forwarding.

Setting Up Unconditional Call Forwarding

1. Dial *72 followed by the number you want to forward calls to, including the area code.
   Example: *72 123-456-7890.
2. Press Call/Send and wait for a confirmation tone or message.
3. Calls will now be forwarded to the number you specified.

Setting Up Conditional Call Forwarding

1. Dial the corresponding code based on your needs:
   • Busy Calls: Dial *90, then the number you want to forward to.
   • No Answer: Dial *92, then the forwarding number.
2. Press Call/Send and wait for confirmation.

Turning Off Call Forwarding

1. Dial *73 to deactivate Unconditional Call Forwarding.
2. For Conditional Call Forwarding, dial *900 (Busy Calls) or *920 (No Answer).
3. Press Call/Send and wait for a confirmation tone.

Using Call Forwarding with the My Verizon App

If you prefer managing call forwarding through an app:

1. Open the My Verizon app on your device.
2. Navigate to Account > Manage Devices.
3. Select your phone line and locate the Call Forwarding option.
4. Input the forwarding number and save your changes.

Verizon Call Forwarding Costs

• Standard Call Forwarding: Usually included in Verizon plans, but call forwarding to numbers outside your plan may incur charges.
• International Call Forwarding: Charges apply if forwarding calls to an international number.

Tips for Effective Call Forwarding Usage

1. Test Call Forwarding: After setting it up, test the feature by calling your Verizon number to ensure it forwards correctly.
2. Update Numbers Regularly: If the forwarding number changes, update it immediately to avoid missed calls.
3. Deactivate When Not Needed: Turn off call forwarding when no longer required to prevent unnecessary charges.

Troubleshooting Verizon Call Forwarding

If Call Forwarding doesn’t work as expected, try these steps:

Common Issues and Fixes

• Calls Are Not Forwarding:
  • Ensure you’ve dialed the correct activation code (*72 or relevant conditional codes).
  • Double-check the forwarding number for errors.
• Cannot Deactivate Call Forwarding:
  • Dial *73 to ensure the feature is turned off.
  • Restart your phone and try again if issues persist.
• Forwarded Calls Are Not Reaching the Designated Number:
  • Ensure the destination number is active and accepting calls.
  • Contact Verizon customer support if the issue continues.

When to Contact Verizon Support

If troubleshooting doesn’t resolve your issue, call Verizon customer service at 1-800-922-0204 or visit a Verizon store for assistance.

Frequently Asked Questions (FAQs)

1. Can I forward calls to an international number?

Yes, but international call forwarding may incur additional charges. Check with Verizon for specific rates.

2. Does call forwarding work when my phone is turned off?

Yes, calls will still forward to the designated number even if your phone is off.

3. Can I use call forwarding on multiple lines?

Yes, call forwarding can be set up individually for each Verizon phone line.

4. How do I forward text messages?

Verizon does not support text message forwarding directly, but you can use third-party apps for this purpose.

Verizon Call Forwarding is a versatile feature that ensures you stay connected by redirecting calls to the right place at the right time. Whether you’re unavailable, traveling, or managing multiple devices, understanding how to set up and manage this feature can improve your communication experience. With this guide, you’re well-equipped to make the most of Verizon Call Forwarding.